Genpact Hiring B.E / B.Tech Freshers as Process Associates - Apply Online
Company Name: Genpact
Website: www.genpact.com
Qualification: B.E / B.Tech
Experience: Freshers
Location: Hyderabad
Job Role: Process Associate / Developer - Technical Support
Desired Skills & Experience:
1. Tech Graduates – BE, B.Tech, or others with Computers as Major
preferred. All other other Graduates can also apply except MCA's
2. Freshers or Telesales/Customer Support/Technical Support in a BPO –
12 months onwards
3. Well developed Negotiation skills (Verbal & Written).
4. Must possess knowledge of:- Internet Explorer, Windows NT / 95 / 98
/ 2000 / XP & TCP/IP (Networking)
5. Flexible to work in 24/7 shifts
Job Description:
1. Answer inbound calls from customers regarding N/W, OS, H/W, MS
Office, IE related queries.
2. Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
3. Comprehend the issue, search on Knowledge Management Tool and
communicate/narrate effectively.
4. Document & add new issues/solutions to Knowledge Management Repository.
5. Utilize professional techniques to retain & delight customers.
6. Use of soft skills - Listen, Empathy, Courtesy etc.
7. Provide quality service & resolve concerns efficiently & professionally.
8. Successfully handle customer queries on Network/Operating
Systems/MS Office/Internet Explorer related problems.
9. Provide telephone & email based technical troubleshooting
assistance. Meet customer defined levels of Quality in Operations
How To Apply:
http://www.linkedin.com/jobs?viewJob=&jobId=3720807&srchIndex=0&trk=njsrch_hits&goback=.fjs_fresher_*1_*1_I_in_*1_*1_1_R_true_*2_*2_*2_*2_*2_*2_*2_*2_*2
Apply Here
1 Responses to “Genpact Hiring B.E / B.Tech Freshers as Process Associates - Apply Online”
March 16, 2013 at 3:47 AM
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